ShipInsure Package Protection

Faulty Product? We've Got You Covered

If your item arrives damaged or isn’t fit for its intended use, we’ll make it right with a replacement, refund, or store credit once we’ve received the faulty item back.

What to do:

Let us know: Contact Us with your order number, the product details, and what went wrong.
Our team will help: We’ll get back to you within one business day with next steps.

Note: Proof of purchase is required, and we’ll cover shipping if the product is deemed faulty.

Changed Your Mind? No Problem

If your product is unopened, unused, and in its original packaging, we’ll offer you store credit equal to the value of the item.

How to start:

Contact Us with your order number and product details.
Follow our guide: Our team will contact you within one business day to assist.

Store credits are valid for purchases on napoleonperdis.com and in our concept stores.

Additional Return Information

Original shipping costs are non-refundable.
Discounted items and orders with gift codes are refunded based on the amount paid, excluding the gift code value.
Final sale items and free orders are not eligible for returns or exchanges.
Returns should be made within 30 days of purchase and arrive in a condition suitable for resale.
Follow our easy returns process with the prepaid return label provided.
In the rare case of a refund, this will be applied to the original method of payment. if this method is not available we will provide you with store credit.

Can I Add or Change Items in My Order?

Once an order is placed, we’re unable to modify it. You’re welcome to place another order, but standard shipping fees may apply unless eligible for free shipping.

We aim to make this process hassle-free for you. If you have questions, Contact Us. We're here to help!