Returns & Refunds page
napoleonperdis.com/pages/returns-refunds
Changed Your Mind? No Problem
If your product is unopened and unused, with all original packaging and labels intact, you can return it within 30 days of purchase for a refund to your original payment method or store credit.
How to return:
- Contact us: Email experience@napoleonperdis.com with your order number and the product you’d like to return.
- Get your return details: Our team will reply within one business day with the return address and next steps.
- Send it back: Post your return and send us the tracking number. Return postage for change-of-mind returns is paid by the customer.
- Receive your refund or credit: Once your return arrives and is confirmed to be in resaleable condition, we’ll process your refund or store credit within 3-5 business days.
Faulty or Damaged Products
If your order arrives damaged or isn’t working as intended, we’ll make it right with a replacement, refund or store credit once we receive the faulty item back.
How to start:
- Contact us: Email experience@napoleonperdis.com with your order number, product details and a description of the issue.
- Quick response: Our team will reply within one business day with next steps.
Proof of purchase is required. We cover return postage for confirmed faulty products.
Additional Return Information
- Returns must be made within 30 days of purchase and be in resaleable condition.
- Original shipping costs are non-refundable.
- Discounted items and gift code orders are refunded based on the amount paid (excluding gift code value).
- Final sale and free items are not eligible for return or exchange.
- Store credit can be used on napoleonperdis.com.
Order Changes
Once your order is placed, we can’t modify it. To add or change items, please place a new order. Standard shipping fees apply unless your order qualifies for free shipping.
Need help? Email experience@napoleonperdis.com
