Shipping

When Should I Receive My Order?

EXPRESS SHIPPING
Orders delivered within Australia that come to a total of $50 or more are eligible for free shipping. Orders delivered within Australia which do not qualify for free shipping will be charged a flat rate shipping fee of $10.

SHIPPING
Applicable to orders placed within Australia only.

Orders within New South Wales, Victoria, Queensland and Tasmania should expect a 5-7 business day turnaround from order confirmation to delivery. Please allow 6-8 business days for all orders to South Australia and 8-10 business days to Northern Territory and Western Australia.

Although express services are fast, unfortunately we can’t guarantee timings as it depends on the destination. Occasionally, carriers experience delays.

*Delivery times during Sale period can vary and take longer due to high demand.

CLICK & COLLECT
This is free service available at checkout pending availability from the store you've selected. You will receive an email to confirm your order is available for collection from your nominated store. You can then collect your parcel from this store anytime during store opening hours.
*Click & Collect orders must be collected within 90 days of ordering.

INTERNATIONAL SHIPPING
All orders placed within the USA should expect a 7-12 business day turnaround, from order confirmation to delivery.
Other international order shipping times will vary depending on the origin of delivery. For accurate delivery times, please visit the designated freight company website (provided on your shipping confirmation email) and enter your order tracking number.

Please note: Customs fees are not included in the shipping price of your order. These fees are calculated at the shipping destination and are at the customers expense.

How Do I Track My Order?

Once your order has been carefully packed and shipped from our warehouse or prepared at a store you will receive an email confirming the tracking number and transport service so that you can track your parcel online.

Do Any Products I Order Affect The Delivery Time?

Yes, certain items that are considered hazardous materials may affect the delivery time of your order. These include aerosols and alcohol-based products (e.g. pressurised spray cans, brush cleaner, nail polish, etc.) These items are required by law to be shipped by road-only transport, due to air transport restrictions and regulations. Please click here to view the dangerous goods register.

How Much Does Shipping & Delivery Cost?

EXPRESS SHIPPING
Orders delivered within Australia that come to a total of $50 or more are eligible for free shipping. Orders delivered within Australia which do not qualify for free shipping will be charged a flat rate shipping fee of $10.

STORE TO DOOR
Where the delivery location of an order that qualifies for Store To Door delivery is within 10km of a Napoleon Perdis store, a delivery fee of will $15 apply. For delivery locations within 15km of a Napoleon Perdis store, a $20 delivery fee will apply.

CLICK AND COLLECT
This service is free.

INTERNATIONAL SHIPPING
International shipping costs will be calculated and shown at checkout.

Please note: Customs fees are not included in the shipping price of your order. These fees are calculated at the shipping destination and are at the customers expense.

Does Napoleon Perdis Ship Internationally?

Yes! We ship all over the world. The cost of international shipping will be calculated during checkout, depending on your delivery location.

Please note: Customs fees are not included in the shipping price of your order. These fees are calculated at the shipping destination and are at the customers expense.

COVID-19 UPDATE
Unfortunately, due to COVID-19, we are unable to deliver to the following countries until further notice:

Afghanistan
Albania
Anguilla
Argentina
Belarus
Bermuda
Bhutan
Brazil
British Indian Ocean Territory
Cambodia
Cayman Islands
Central African Republic
Congo - Brazzaville
Congo - Kinshasa
Cook Islands
Croatia
Cuba
Curaçao
Cyprus
Czechia
Denmark
Egypt
Falkland Islands
Fiji
Finland
French Polynesia
Gambia
Ghana
Guinea-Bissau
Guyana
Hungary
India
Iraq
Jamaica
Jordan
Kenya
Kiribati
Kosovo
Latvia
Lebanon
Libya
Lithuania
Malawi
Maldives
Mongolia
Morocco
Namibia
Nauru
Nepal
New Caledonia
Nicaragua
Niue
Norfolk Island
North Korea
Oman
Palestinian Territories
Papua New Guinea
Peru
Pitcairn Islands
Portugal
Samoa
Senegal
Sierra Leone
Slovenia
Solomon Islands
Somalia
South Africa
St. Helena
St. Pierre & Miquelon
St. Vincent & Grenadines
Tajikistan
Tanzania
Timor-Leste
Tokelau
Tonga
Tunisia
Turkmenistan
Tuvalu
Uganda
Uruguay
Vanuatu
Wallis & Futuna
Zambia
Zimbabwe

We apologise for any inconvenience. Please check back on our website regularly for updates.