LASHES INDIVIDUALITY SUBTLE

Faulty Product? We've Got You Covered

If your item arrives damaged or isn’t fit for its intended use, we’ll make it right with a replacement, refund, or store credit once we’ve received the faulty item back.

What to do:

1. Let us know: Contact Us with your order number, the product details, and what went wrong.

2. Our team will help: We’ll get back to you within one business day with next steps.

Note: Proof of purchase is required, and we’ll cover shipping if the product is deemed faulty.

Changed Your Mind? No Problem

If your product is unopened, unused, and in its original packaging, we’ll offer you store credit equal to the value of the item.

How to start:

1. Contact Us with your order number and product details.

2. Follow our guide: Our team will contact you within one business day to assist.

Store credits are valid for purchases on napoleonperdis.com and in our concept stores.

Additional Return Information

• Original shipping costs are non-refundable.

• Discounted items and orders with gift codes are refunded based on the amount paid, excluding the gift code value.

• Final sale items and free orders are not eligible for returns or exchanges.

• Returns should be made within 30 days of purchase and arrive in a condition suitable for resale.

• Follow our easy returns process with the prepaid return label provided.

• In the rare case of a refund, this will be applied to the original method of payment. if this method is not available we will provide you with store credit.

Can I Add or Change Items in My Order?

Once an order is placed, we’re unable to modify it. You’re welcome to place another order, but standard shipping fees may apply unless eligible for free shipping.

We aim to make this process hassle-free for you. If you have questions, Contact Us. We're here to help!

Strip Lashes:

Measure the lash against the lash line and trim as needed before securing to the eye.

Individual Lashes:

Apply a small drop of glue to the back of your hand. Wait for 30 - 60 seconds to allow the glue to become tacky. Apply lashes from the outside in with a tweezer for precise application and placement.

To keep your lashes in place, start by applying a gentle eyelash adhesive to the back of the lash strip (or lash base of individual lashes) and allow the adhesive to become tacky before applying. Carefully stick the lash at the centre of your natural lash line, then once in place, press gently on the inner and outer corners to secure.

LASHES MADE FROM SYNTHETIC HAIR.