General
What is the Napoleon Perdis Golden Ritual Subscription?
Your Golden Ritual is our quarterly beauty subscription, built around each season - Spring, Summer, Autumn and Winter. Every box is designed as a complete routine, pairing your everyday favourites with fresh, seasonal finds.
How often will I receive a box?
Four times a year, once each season. We time delivery to match the products and themes of that moment, so your routine always feels current.
What is included in each box?
Think skincare, makeup, lip, eye and beauty tools - all curated to build a routine you can follow start to finish, with select products personalised to your shade profile.
Welcome Box & Product Value
What is the Welcome Box?
Your very first delivery is extra special. The Welcome Box comes packed with $150+ worth of bonus products, and is bigger and broader than the boxes that follow - designed to introduce you to Napoleon Perdis and set the foundations of your routine.
What is the value of each box?
Value is at the heart of every box. Your Welcome Box brings over $150 in RRP value on top of your first seasonal shipment, and ongoing seasonal boxes are valued between $500-$600 each, depending on that season's curation. All values are based on standard RRP and may vary slightly.
Personalisation
How does personalisation work?
When you join, you'll complete a quick shade-match and preferences quiz. We use this to personalise key pieces like your foundation and lipstick, so they're right for you from the start.
Can I customise every product in the box?
Not every item - personalisation applies to selected products, while the rest is curated by our team to reflect shade preferences (based off your quiz) and a considered routine.
Can I update my preferences?
Anytime. Just update your details in your account before the cut-off date for your next box.
Pricing & Payment
What subscription plans are available?
We offer a quarterly plan at $182.50 per box, delivered each season, and never miss a ritual.
When will I be charged?
You're charged ahead of each shipment, with an email reminder sent your way beforehand so there are no surprises.
Are prices subject to change?
We reserve the right to adjust pricing occasionally. If we do, we'll let you know in advance, and any change will only apply to future billing cycles.
Subscription Terms & Auto-Renewal
Does the subscription auto-renew?
Yes - your subscription renews automatically each cycle, so your ritual never skips a beat, unless you cancel before the cut-off date.
How do I cancel or pause my subscription?
Simple - head to your account portal and cancel or pause before the renewal deadline. Anything after that date will take effect from the following cycle.
Will I receive reminders before billing?
Always. We'll send you a reminder ahead of each billing event, along with key dates for any changes or cancellations.
Delivery & Shipping
When will my box be delivered?
Once each season. We'll share estimated delivery timeframes before your box ships.
Do you ship internationally?
At this time, Your Golden Ritual is only available to Australian residents. Keep an eye out as we look to expand availability in the future.
What happens if I miss a delivery?
Please make sure your delivery details are up to date - redelivery or reshipping fees may apply if a box needs to be resent.
Returns & Exchanges
Can I return or exchange products?
If your box arrives faulty, damaged, or with an incorrect shade, please reach out to our customer service team at experience@napoleonperdis.com and we'll arrange a resend in line with your consumer rights.
What if a product is faulty or damaged?
If something arrives faulty or damaged, reach out to our team as soon as you can - we'll sort it in line with your consumer rights.
Product & Usage Expectations
Will I receive the same products in every box?
No two boxes are the same. Each is freshly curated to the season, though we may repeat a few core favourites to keep your routine topped up.
Are products suitable for all skin types?
We choose products with a broad range of skin types in mind, though everyone's skin is different. We'd always recommend checking ingredient details and patch testing before first use.
Can I add more items to my subscription?
Not at this time. Your Golden Ritual is curated as a complete seasonal routine, so we're not able to add extra items on top of what's included in your box.
Managing Your Subscription
Can I skip a box?
You may be able to, depending on timing - just make sure your request comes in before the relevant cut-off date.
Can I update my shipping or billing details?
Of course. Update anytime through your account, ahead of the billing and fulfilment deadlines.
Early Bird Competition
What is Your Golden Ritual Early Bird Competition?
It's our way of celebrating our Golden Ritual community this summer. Create content featuring your Napoleon Perdis products or Your Golden Ritual box, share it publicly, and you could win your next box on us.
When can I enter?
The entry period runs from 10:00am AEST on 31 August 2026 to 11:59pm AEST on 31 October 2026.
How do I enter?
Create original content featuring Napoleon Perdis products and/or your Your Golden Ritual box, and publish it publicly as a feed post or Reel on your personal Instagram, TikTok or Facebook. Include #YourGoldenRitual and #WinYGR, and tag @napoleonperdis so we can find you. Your account needs to stay public, and your post needs to stay live and unedited, until a winner is announced.
How many times can I enter?
As many times as you like, as long as each entry is separate and original content. You can only win once though - if you're our winner, you won't be eligible again for 12 months.
Who can enter?
You'll need to be 18 or over, an Australian resident in an eligible state or territory, contactable by us, and hold an active Your Golden Ritual subscription both when you enter and when judging takes place.
What can I win?
One winner will receive a Your Golden Ritual seasonal box, valued at up to $600 RRP inc GST. We'll waive your next quarterly subscription charge of $182.50, and your box is on us. Your subscription then continues as normal from the following quarter.
How is the winner chosen?
This is a game of skill, not a random draw. Every valid entry is reviewed by our team against creativity and originality, how well it reflects the Your Golden Ritual brand and seasonal theme, overall quality and presentation, and authenticity. The entry we judge best overall wins.
How will I know if I've won?
We'll message our winner directly on the social channel they entered through, within 5 business days of judging. Please keep an eye on your account, including any message requests or filtered folders, so you don't miss us.
How do I claim my prize?
Respond to our message and confirm your Your Golden Ritual subscription details. Prizes need to be claimed by 3 January 2027, or the prize will be forfeited.
What if the prize isn't claimed?
If a prize isn't claimed in time, we may award it to the entry we judged next-best, at our discretion.
Other Considerations
Is this subscription suitable for beginners or experienced users?
Both. Your Golden Ritual offers guided routines that make it easy to follow along, while introducing new products to keep things exciting no matter your experience level.
What factors should I consider before subscribing?
Think about how often you get through your beauty products, whether you love a curated surprise versus full control, and whether a recurring ritual fits your lifestyle.
Still Stuck?
Need even more help?
Contact our Customer Service team directly for further assistance at mailto:experience@napoleonperdis.com
