General
What is the Napoleon Perdis Golden Ritual Subscription?
The Napoleon Perdis Subscription is a quarterly service that delivers curated beauty boxes aligned with each season (Spring, Summer, Autumn, Winter). Each box is designed around a complete beauty routine, combining core replenishment products with new, seasonal items.
How often will I receive a box?
Subscribers receive four boxes per year, one per season. Delivery timing aligns with seasonal product themes and availability.
What is included in each box?
Each box includes a mix of skincare, makeup, lip, eye, and beauty tools. Products are curated to form a guided routine, with select items personalised based on your shade profile.
Welcome Box & Product Value
What is the Welcome Box?
Your first subscription delivery includes a Welcome Box (valued at $153), which includes a broader product selection and is a higher overall value than subsequent boxes. It is designed to introduce you to the Napoleon Perdis range and establish your core routine.
What is the value of each box?
Each Golden Ritual box is designed to deliver exceptional value. Your Welcome Box, added to your first seasonal shipment, is valued at over $150 based on recommended retail pricing. Ongoing seasonal boxes are valued between $500–$600 each, depending on the curation for that season, with all values calculated using standard RRP and subject to minor variation.
Personalisation
How does personalisation work?
Subscribers complete a shade-matching and preferences quiz upon sign-up. This information is used to personalise key products such as foundation and lipstick.
Can I customise every product in the box?
No. Personalisation is limited to selected items. The remaining products are professionally curated to align with seasonal trends and routine design.
Can I update my preferences?
Yes. You can update your personalisation details in your account prior to the cut-off date for each upcoming box.
Pricing & Payment
What subscription plans are available?
Choose the Golden Ritual plan that suits your routine. Enjoy effortless beauty with a quarterly subscription at $182.50 per box, delivered every season. Or lock in a full year of glow with four boxes for $740 upfront, saving as you go and never missing a ritual.
When will I be charged?
Charges occur in advance of each shipment cycle. You will receive an email reminder prior to billing.
Are prices subject to change?
Napoleon Perdis reserves the right to adjust pricing. Any changes will be communicated in advance and will apply to future billing cycles only.
Subscription Terms & Auto-Renewal
Does the subscription auto-renew?
Yes. Subscriptions automatically renew for the next billing cycle unless cancelled prior to the specified cut-off date.
How do I cancel or pause my subscription?
You may cancel or pause via your account portal before the renewal deadline. Cancellations after this date will apply to the following cycle.
Will I receive reminders before billing?
Yes. Reminder communications will be sent prior to each billing event, including key dates for cancellation or changes.
Delivery & Shipping
When will my box be delivered?
Boxes are shipped once per season. Estimated delivery timeframes will be communicated prior to dispatch.
Do you ship internationally?
Shipping availability may vary. Please refer to the checkout page or shipping policy for current regions and fees.
What happens if I miss a delivery?
It is your responsibility to ensure delivery details are correct. Redelivery or reshipping fees may apply where applicable.
Returns & Exchanges
Can I return or exchange products?
Due to the curated and personalised nature of the subscription, boxes are generally non-refundable and non-exchangeable, except where required under Australian Consumer Law.
What if a product is faulty or damaged?
If you receive a faulty or damaged item, please contact customer support within a reasonable timeframe. Remedies will be provided in accordance with your consumer rights.
Product & Usage Expectations
Will I receive the same products in every box?
No. Each box is seasonally curated, and contents will vary. Some core items may be repeated where relevant to routine replenishment.
Are products suitable for all skin types?
Products are selected to suit a broad range of users; however, individual suitability may vary. Customers should review ingredient information and conduct patch testing where appropriate.
Managing Your Subscription
Can I skip a box?
Skip functionality may be offered subject to timing and availability. Requests must be made before the relevant cut-off date.
Can I update my shipping or billing details?
Yes. Changes can be made via your account prior to the billing and fulfilment deadlines.
Competition
Other Considerations
Is this subscription suitable for beginners or experienced users?
The Golden Ritual is designed for both, offering guided routines for ease of use while introducing new products for discovery.
What factors should I consider before subscribing?
You should consider your product usage frequency, interest in curated selections versus full control, and willingness to commit to a recurring service.

