Change of Mind Returns

Changed your mind? If your product is unopened, unused, and in original packaging, we’ll provide store credit equal to the item’s value.

How to Return:

  1. Contact Us:
    Provide your order number and product details.
  2. Easy Process:
    Our team will guide you within one business day.

Additional Return Information

  • Original shipping costs are non-refundable.
  • Discounted items and gift code orders are refunded based on the amount paid (excluding gift code value).
  • Final sale and free items are not eligible for return or exchange.
  • Returns must be made within 30 days of purchase and be in resaleable condition.
  • Refunds are processed to the original payment method. If unavailable, website credit will be issued.

Order Changes

Once your order is placed, we cannot modify it. To add or change items, please place a new order. Standard shipping fees apply unless you qualify for free shipping.

Faulty or Damaged Products

If your order arrives damaged or is not working as intended, we’re here to help. We offer a replacement, refund, or website credit once we receive the faulty item back.

How to Start Your Return:

  1. Contact Us:
    Email our team at experience@napoleonperdis.com with your order number, product details, and a description of the issue.
  2. Quick Response:
    Our team will reply within one business day with the next steps.

Important:

  • Proof of purchase is required.
  • We cover return shipping for confirmed faulty products.

Need Help?

We aim to make your return process simple and stress-free. Contact us anytime with your questions!