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Returns Policy

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Napoleon Perdis Website Returns Policy

Customers who shop on the official Napoleon Perdis website ( may return UNOPENED and UNUSED products within 30 days of purchase and receive a a full refund, exchange or credit.

Napoleon Perdis does not accept returned products that have been opened or used and will only accept the return if it is accompanied by an original Napoleon Perdis website receipt of purchase.

Any returns that have been ordered via the Napoleon Perdis website will need to be returned to the Napoleon Perdis head office, at the customer’s expense. Before doing so, customers must email Napoleon Perdis customer service via the “Contact Us” page to have the return authorised.

Napoleon Perdis will not refund or provide credit on any freight/delivery costs incurred by the customer, nor will it accept returns that have not been authorised by customer service.

North American and European Customers:
Please return products to the following address:

Napoleon Perdis Cosmetics
16825 Saticoy Street
Van Nuys, CA 91406
ATTN: Website order returns

Asia Pacific Customers:
Please return products to the following address:

Napoleon Perdis Cosmetics
PO Box 7198

Alexandria NSW 2015
ATTN: Website order returns


Napoleon Perdis may, at its own discretion, offer samples on some of its products, but this is limited to two (2) samples, per category, per order. There is a limit of three (3) samples per customer order.

Napoleon Perdis would like to remind customers that not all products are available as samples. Those that do will be displaying the words “Samples available” in their product description.

Samples available are listed below:

Auto Pilot Pre-foundation Primer
Auto Pilot Pore and Mattifier
China Doll Foundation Look 2
Advanced Mineral Makeup Foundation Look 2
Mini Deluxe Sample of Long Black Mascara

If you wish to receive samples, please write your request in the "Order Comments" field at the point of checkout.

Napoleon Perdis does not guarantee that samples will be sent due to limited stock availability.

Colour Disclaimer

Colour on a computer monitor varies. Please have this in regard when receiving colour swatches.

Discount Policy

All product transactions online are not subject to regular Concept Store/Academy discounts.

Contact Us
AUS: 1300 Makeup USA: +1 323 817 3600 Email Us